Product Warranty

1. Warranty Coverage

• The Product is warranted to be free from defects in materials and workmanship under normal use and service for 5 years from the date of purchase.
• The warranty covers parts and labour.
• This Warranty is only applicable to the original purchaser and is non-transferable.
• The Product must be installed strictly in accordance with the Manufacturer’s installation instructions.
• The Customer must ensure the Product is maintained in accordance with the Manufacturer’s recommendations, including replacing the filter as specified in the Product manual or maintenance guidelines.

2. Warranty Claims and Service

• Customer must provide proof of purchase, including original receipt or invoice.
• Contact Customer Service:
  Email: info@dryhomecondensation.co.uk
  Phone: 01269 841314 / 07971 433030
• Customer Service will provide instructions for warranty claims and returns.
• Customer is responsible for shipping/transport costs when returning the Product.
• The Manufacturer will repair or replace the Product or parts thereof within a reasonable timeframe.

3. Warranty Exclusions

This Warranty does not cover:

• Normal wear and tear or cosmetic damage not affecting function.
• Misuse, negligence, improper installation, or unauthorized modifications/repairs.
• Damage due to power surges, faults, or natural events (e.g. lightning).
• Use of incompatible accessories or consumables.
• Products with altered or missing serial numbers/labels.
• Remote control unit batteries.

The Manufacturer reserves the right to reject claims outside the scope of this Warranty.

4. Limitation of Liability

• The Manufacturer's liability is limited to repair or replacement of the defective Product or parts.
• The Manufacturer is not liable for indirect, consequential, incidental, or special damages.

5. Governing Law and Jurisdiction

• This Warranty is governed by UK law.
• Disputes shall be subject to the exclusive jurisdiction of UK courts.

6. Additional Terms

• This Warranty is the full agreement between Manufacturer and Customer.
• The Manufacturer may update the Warranty without prior notice.